supercalifragilistic:

How to Troubleshoot Script Errors in Internet Explorer
View products that this article applies to.
Article ID : 308260
Last Review : June 13, 2006
Revision : 3.5
This article was previously published under Q308260
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SYMPTOMS

RESOLUTION

Test a Web page from another user account, another browser, and another computer

Verify that Active Scripting, ActiveX, and Java are not blocked

Verify that your anti-virus program is not set to scan the Temporary Internet Files or Downloaded Program Files folders

Remove all the temporary Internet-related files

Update or repair the scripting engine

Turn off the features that you do not need

Smooth Scrolling

Reconfigure the video card settings

Disable the "Show Window Contents While Dragging" option

Reduce the number of colors that Windows uses

Reduce the screen area

Turn off hardware acceleration

Turn off Active Desktop

Install the current version of Microsoft DirectX

REFERENCES
SYMPTOMS
A Web page may not display or work correctly, and you may receive an error message that is similar to any one of the following error messages:
Problems with this Web page might prevent it from being displayed properly or functioning properly. In the future you can display this message by double-clicking the warning icon displayed in the Status Bar.
If you click Show Details, error details that are similar to the following error details may appear:
Line: 4
Char: 1
Error: Object doesn’t support this property or method.
Code: 0
URL: http://Webserver/page.htm
A Runtime Error has occured.
Do you wish to Debug?
Line: 4
Error: Object doesn’t support this property or method.
The following warning message may also appear in the Microsoft Internet Explorer Status bar:
Done, but with errors on page.
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This issue occurs because the HTML source code for the Web page does not work correctly with client-side script such as Microsoft JScript or Visual Basic script. This problem may occur for any one or more of the following reasons: • A problem in the HTML source code of the Web page.
• Active scripting , ActiveX controls or Java applets are blocked on your computer or network. Internet Explorer or another program, such as anti-virus programs or firewalls, can be configured to block Active scripting , ActiveX controls or Java applets
• Anti-virus software is configured to scan your Temporary Internet Files or Downloaded Program Files folders.
• The scripting engine on your computer is corrupt or outdated.
• Internet-related folders on your computer are corrupt.
• Your video card drivers are corrupt or outdated.
• The DirectX component on your computer is corrupt or outdated.
Note Server-side scripts such as Visual Basic scripts in Active Server Pages (ASP) run on a Web server. Script errors that occur because of server-side script failures do not produce error messages in Internet Explorer but may also create a Web page that does not display or work correctly. The troubleshooting information in this article applies to client-side script errors. Contact the administrator of the Web server if you suspect a problem with a server-side script.
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RESOLUTION
Use the troubleshooting methods that are described in this article in the order that they appear. When you finish a troubleshooting section, test to determine if the script error still occurs. If the issue is resolved, do not go to the next section. If the issue is not resolved, go to the next section.
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Test a Web page from another user account, another browser, and another computer
If the problem only occurs when you view one or two Web pages, view the pages from another user account, from another browser, or from another computer to determine whether the problem persists. If the script error persists, there may be a problem with the way the Web page is written. Contact the Web site administrator or content developer to inform them of the problem with the Web page. If the script error does not occur when you use the Web page from another user account, the problem may be caused by files or settings for your user profile. If the script error does not occur when you use the Web page from another browser or another computer, then continue troubleshooting.
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Verify that Active Scripting, ActiveX, and Java are not blocked
Verify that Internet Explorer or another program on your computer such as an anti-virus program or a firewall are not configured to block scripts, ActiveX controls, or Java applets. Active Scripting, ActiveX controls, and Java applets are turned off at the High security level in Internet Explorer. By default, Internet Explorer 6 and some versions of Internet Explorer 5.x use the High security level for the Restricted sites zone. By default, Microsoft Windows Server 2003 uses the High security level for both the Restricted sites zone and the Internet zone. To reset the Internet Explorer security settings for the current Web page, follow these steps:1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. In the Internet Options dialog box, click Security.
4. Click Default Level.
5. Click OK.
See the documentation for the anti-virus program or firewall that you are using to determine how to turn on scripting, ActiveX and Java applets.
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Verify that your anti-virus program is not set to scan the Temporary Internet Files or Downloaded Program Files folders
See the documentation for the anti-virus program that you are using to determine how to prevent the program from scanning the Temporary Internet Files and Downloaded Program Files folders.
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Remove all the temporary Internet-related files
Remove all the temporary Internet-related files from your computer. To do so, follow these steps:1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. Click the General tab.
4. Under Temporary Internet files, click Settings.
5. Click Delete Files.
6. Click OK.
7. Click Delete Cookies.
8. Click OK.
9. Under History, click Clear History, and then click Yes.
10. Click OK.

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Update or repair the scripting engine
To update the scripting engine for Internet Explorer on Microsoft Windows 98, Windows 98 Second Edition, Windows Millennium Edition, and Windows NT 4.0, download the latest scripting engine. To do so, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=0A8A18F6-249C-4A72-BFCF-FC6AF26DC390&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=0A8A18F6-249C-4A72-BFCF-FC6AF26DC390&displaylang=en)
To update the scripting engine for Internet Explorer on Microsoft Windows 2000, download the latest scripting engine. To do so, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en)
If you are running Microsoft Windows XP or Windows Server 2003, you are already running Windows Script 5.6. In this case, you may have to perform an in-place upgrade or repair of Windows to repair the scripting engines.

For additional information about how to perform an in-place upgrade or repair of Windows, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816579 (http://support.microsoft.com/kb/816579/) How to perform an in-place upgrade of Windows Server 2003
315341 (http://support.microsoft.com/kb/315341/) How to perform an in-place upgrade (reinstallation) of Windows XP
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Turn off the features that you do not need
Smooth Scrolling
To turn off the Smooth Scrolling feature, follow the steps for your version of Internet Explorer.

For Internet Explorer 4.x, follow these steps:1. Start Internet Explorer, and then click Internet Options on the View menu.
2. On the Advanced tab, clear the Use Smooth Scrolling check box.
3. Click OK, and then quit Internet Explorer.
For Internet Explorer 5.x and Internet Explorer 6, follow these steps:1. On the Tools menu, click Internet Options.
2. On the Advanced tab, clear the Use Smooth Scrolling check box.
3. Click OK, and then quit Internet Explorer.

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Reconfigure the video card settings
Disable the "Show Window Contents While Dragging" option
Note If you do not have Microsoft Plus! for Windows 98 installed on your Windows 98-based computer, go to the "Reduce the number of colors that Windows uses" section.

For Windows 98, follow these steps:1. Right-click the desktop, and then click Properties.
2. On the Plus tab, clear the Show Window Contents While Dragging check box, and then click OK.
For Windows 98 Second Edition and Windows Millennium Edition, follow these steps:1. Right-click the desktop, and then click Properties.
2. On the Effects tab, clear the Show Window Contents While Dragging check box, and then click OK.

Reduce the number of colors that Windows uses
In Windows 98, Windows 98 Second Edition, and Windows Millennium Edition, follow these steps:1. Right-click the desktop, and then click Properties.
2. On the Settings tab, in the Colors box, click a setting that is less than the current setting, click OK, and then click Yes.
Repeat this procedure until you can either no longer reproduce the error or until you are using the lowest color setting.
Reduce the screen area
In Windows 98, Windows 98 Second Edition, and Windows Millennium Edition, follow these steps:1. Right-click the desktop, and then click Properties.
2. On the Settings tab, in the Screen Area box, move the Screen Area slider to a screen area that is lower than your current screen area setting, click OK, and then click Yes.
Repeat this procedure until you can either no longer reproduce the error or until you are using the lowest resolution setting.
Turn off hardware acceleration
To turn off hardware acceleration, follow these steps:1. Right-click My Computer, and then click Properties.
2. On the Performance tab, click Graphics.
3. Move the Hardware Acceleration slider to None, click OK, click Close, and then click Yes.

Turn off Active Desktop
If you are running the Windows 98, use one of the following methods:• Click Start, point to Settings, click Active Desktop, and clear the View as Web Page check box.
• Right-click the desktop, click Active Desktop, and then clear View as Web Page check box.
If you are running Windows Millennium Edition with either Internet Explorer 5.5 or Internet Explorer 6, use one of the following methods:• Right-click the desktop, click Properties, click the Web tab, clear the Show Web content on my Active Desktop check box, and then click OK.
• Right-click the desktop, click Active Desktop, and then clear the Show Web Content on my Active Desktop check box.
If your configuration is different from the configurations that are described earlier in this section, follow these steps:1. Right-click the desktop, and then click Properties.
2. On the Web tab, clear the View my Active Desktop as a web page check box, and then click OK.
Note If any of the preceding sections resolve this issue, you may have to update the driver for your video adapter. For information about how to obtain an updated driver for your video adapter, contact the manufacturer of your video adapter or of your computer.
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Install the current version of Microsoft DirectX
For information about how to install the current version of Microsoft DirectX, visit the following Microsoft Web site:
http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm (http://www.microsoft.com/directx/homeuser/downloads/default.asp)
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REFERENCES
811311 (http://support.microsoft.com/kb/811311/) Support WebCast: Microsoft Internet Explorer: Troubleshooting Web content problems
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bigdogthepirate:

Go to Tools->Internet Options->Advanced Tab

Check both "Disable Script Debugging" options.

mae_ruth:

- have you tried uninstalling and reinstalling your Internet Explorer?
– get some fix from Microsoft.com if still ur experiencing the issue
– i also suggest to try using other browsers

notyodanotgreen:

when one comes up, click on "do not show [further] error messages"